Navigating the New Consumer Protection Laws in India: What Every Consumer Should Know

How the Consumer Protection Act, 2019 is Strengthening Consumer Rights

The Consumer Protection Act, 2019 introduced a host of reforms designed to safeguard consumers' interests, especially in the e-commerce sector, which has seen exponential growth. The new Act focuses on preventing unfair trade practices, false advertising, and misleading pricing, ensuring that consumers receive value for their money.

One of the most significant changes is the creation of the Central Consumer Protection Authority (CCPA), which has sweeping powers to take suo moto action against businesses engaging in unethical practices. Consumers in Punjab and Haryana are also increasingly aware of their rights, with cases of defective goods, service deficiency, and unfair contracts regularly being brought before district and state consumer forums.

Key Provisions of the Consumer Protection Act, 2019

  1. E-Commerce Regulation: The Act introduces guidelines for e-commerce platforms, requiring them to provide clear terms of sale, refund policies, and grievance redressal mechanisms.
  2. Product Liability: Consumers can now claim compensation for harm caused by defective products or services, holding manufacturers and sellers accountable.
  3. Alternative Dispute Resolution: The Act encourages mediation for resolving consumer disputes quickly and efficiently.

At CLV Associates, we represent both consumers and businesses in consumer disputes, providing legal counsel to ensure fair outcomes in line with the latest consumer protection laws.

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